How to fix sync problems?

NotePlan 3 synchronizes your notes by default using CloudKit. You can change it to iCloud Drive in the preferences.

If the sync is not working, please try the following points:

  • Do you have an M1 Mac? Then rebooting helps. Alternatively, you can force sync NotePlan. This might be a macOS bug where it stops reporting to NotePlan which notes have changed, so they can be uploaded to your other devices. We have reported this issue to Apple.
  • Check if iCloud and iCloud Drive are enabled on all your devices and you are logged in with the same Apple ID into your iCloud account. On Mac, iCloud Drive must be enabled in System Preferences › “Apple ID”. On iOS, please ensure “iCloud Drive” and “NotePlan” are activated in iOS’ Settings › *your account name* › “iCloud”.
  • Fully reboot your Mac and iOS devices.
  • Make sure you’re properly connected to the Internet. If you’re on a cellular network (3G, 4G, LTE, E), please verify that the options “Cellular Data”, “NotePlan” and “iCloud Drive” are activated in iOS Settings › “Cellular”. If syncing is slow while you’re on a mobile device, try connecting to Wi-Fi and charging your device. iCloud/CloudKit syncing is optimized for saving power and runs slower in Low Power Mode.
  • If you are using iCloud Drive syncing, turn off "Optimize Mac Storage".
  • Please verify you don‘t exceed your iCloud storage limit. Otherwise, NotePlan is not able to sync your notes across your devices. Both, CloudKit and iCloud Drive are relying on your iCloud storage.
  • Please ensure that no firewalls such as LittleSnitch are blocking iCloud services.
  • If you are syncing a lot of notes at once, please be patient. Sometimes it just takes a while to sync everything (especially when uploading) or your upload might be temporarily rate-limited by Apple's servers. This usually resolves in 24 hours.
  • In very rare cases, iCloud might be slow or even inaccessible due to server issues. You can look up its status anytime on Apple's system status page.