Can't restore subscription on other devices
You can restore a subscription on another device by using the "restore" button:
macOS: at the bottom of the payment screen on macOS or inside Settings > "License".
iOS: Open the "Settings" in the left sidebar and tap on "Subscription Details":
Troubleshooting
If you can't restore your subscription on another device, check the following points:
- Make sure you are using the same Apple ID across your devices in your system preferences and are logged in with the same Apple ID in the AppStore.
- If you didn't subscribe through the App Store, make sure you activated and signed in.
- You have a stable internet connection and nothing is blocking NotePlan from accessing the license servers (such as LittleSnitch or a firewall).
- Reboot your Mac, iPhone, or iPad and try again.
- If you are using a TestFlight or direct beta, download the AppStore version and try again.
- Make sure you are not logged in with a Sandbox account (AppStore app > Settings).
Finally, if nothing helps, send us your userID so we can it check in our system.