Can't restore subscription on other devices

You can restore a subscription on another device by using the "restore" button:

macOS: at the bottom of the payment screen on macOS or inside Settings > "License".

iOS: Open the "Settings" in the left sidebar and tap on "Subscription Details":

Troubleshooting

If you can't restore your subscription on another device, check the following points:

  1. Make sure you are using the same Apple ID across your devices in your system preferences and are logged in with the same Apple ID in the AppStore.
  2. If you didn't subscribe through the App Store, make sure you activated and signed in.
  3. You have a stable internet connection and nothing is blocking NotePlan from accessing the license servers (such as LittleSnitch or a firewall).
  4. Reboot your Mac, iPhone, or iPad and try again.
  5. If you are using a TestFlight or direct beta, download the AppStore version and try again.
  6. Make sure you are not logged in with a Sandbox account (AppStore app > Settings).

Finally, if nothing helps, send us your userID so we can it check in our system.