Can't restore subscription on other devices
If you can't restore your subscription on another device, check the following points:
- You have a stable internet connection and nothing is blocking NotePlan from accessing the license servers (such as LittleSnitch or a firewall).
- Reboot your Mac, iPhone, or iPad and try again.
- If you are using a TestFlight or direct beta, download the AppStore version and try again.
- Make sure you are using the same Apple ID across your devices in your system preferences and are logged in with the same Apple ID in the AppStore.
- Make sure you are not logged in with a Sandbox account (AppStore app > Settings).
Finally, if nothing helps, send us your userID so we can it check in our system.