Can't restore subscription on other devices

If you can't restore your subscription on another device, check the following points:

  1. You have a stable internet connection and nothing is blocking NotePlan from accessing the license servers (such as LittleSnitch or a firewall).
  2. Reboot your Mac, iPhone, or iPad and try again.
  3. If you are using a TestFlight or direct beta, download the AppStore version and try again.
  4. Make sure you are using the same Apple ID across your devices in your system preferences and are logged in with the same Apple ID in the AppStore.
  5. Make sure you are not logged in with a Sandbox account (AppStore app > Settings).

Finally, if nothing helps, send us your userID so we can it check in our system.